Payment policy:
We accept payment made by cash only
All Promotional rates are exclusive of 10% tax (VAT). But inclusive 5% service charges.
Check-in/out Policy :
Early check-in: subject to room availability.
Check in: from 14:00;
Check out: no later than 12:00;
Late check-out policy :
Late check-out is subject to room availability
12:00 to 17:00 check-out: 50% room rate surcharge
After 17:00 check-out: 100% room rate surcharge
Early arrivals and late departures:
We advise making a reservation for the night before if your arrival is early and you want instant access to your room. Similar to late departures, booking an extra night will provide access until you check out of the hotel.
Children Policy :
Child under 4-year old: free of charge.
Child from 4-year old to 12-year old: surcharge 50,000VND/person/room/night.
Child from 12-year old or extra Adult: surcharge 100,000VND/person/room/night.
Room cancellation
If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged.
If cancellation/amendment is made within 72 hours, including reservations made within 72 hours of your arrival, 1st night’s room rate and tax will be charged. In case of no-show, 100% room rate and tax will be charged.
Early Bird/Long Stay/Last Min/Package Rates are Non - changable & Non – refundable
Tours Cancellation policy
Multi-Day: Tours Cancellation prior to 10 days of the tour will be charged 100% all deposit money paid.Cancellation prior to 20 days of the tour will be charged 35% deposit money paid.Cancellation prior to 30 days of the tour will be refunded 100% all deposit money paid.
Day Tours: Cancellation made before 24 hours will forfeit 50% price of the Day Tour. Late cancellation – Less than 24 hours before the tour will forfeit the full price of the tour.
If you wish to cancel your reservation, please call us: +84-328505961 or Email to booking@hanoisagahotel.com
The refund process will take approximately 7 to 20 working days. A transaction fee of 6.6% for Visa card, Master card will be applied. Please notify us at booking@hanoisagahotel.com when you receive the refunded amount.
Complaints or Comments:
We place a high priority on pleasing our visitors. Any issue you have with your stay at our hotel should be brought up with the hotel's duty manager as soon as possible so that we can try to address it right away.
Any issues that cannot be resolved right away should be reported in writing to the managing director.
General information:
Despite our best efforts to ensure the accuracy of the information posted online, we cannot be held liable for any inaccuracies or omissions, and we reserve the right to change, modify, augment, or remove any of the content or offers posted online at any time.
Subject to the sentence immediately below, we will not be responsible for any loss or damage you sustain in the following situations:
1. There is no breach of a legal duty owed to you by us or by our employees or agents;
2. Such loss or damage is not a reasonably foreseeable result of any such breach;
3. Any increase in loss or damage resulting from breach by you of any term of our contract;
4. Any loss is in excess of three times the fee payable in respect of your stay.
Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.
These terms and conditions shall be governed by Vietnam law and the Vietnam courts shall have jurisdiction over any matter arising out of or in connection with them.
We appreciate your attention.
Hanoi Saga
54 Phất Lộc St, Hoàn Kiếm District, Hanoi 111500, Vietnam
Address: 54 Phat Loc Str, Hoan Kiem, Hanoi
Telephone: +84 363 315 968
Email: hoangkimhomestay@gmail.com
Copyright © 2022 Hanoi Saga - All Rights Reserved.
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